Question 1

What is your cancellation policy?

Accepted Answer

Cancellations must be made up to 7 days before your reservation date are 100% refundable. If you have to cancel with less than 7 days’ notice you will forfeit your reservation deposit of 50% of the total rental amount. Please see weather cancelations for info on cancelations due to weather.

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Question 2

Weather cancellations

Accepted Answer

Rescheduling and refunds due to weather is determined on the day of your reservation. If there is inclement weather, your reservation may be cancelled, rescheduled, or refunded. We will not issue refunds for inclement weather more than 24 hours prior to your reservation.

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Question 3

Hours of Operation:

Accepted Answer

Monday – Friday 4:00 PM – 8:00 pm
Saturday – Sunday 8:00 am – 8:30 pm
It Is unlawful to operate a Jet Ski on the waters NC between sunset and sunrise
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Question 4

Booking

Accepted Answer

Book online at wavekingsnc.com or call (980) 231-4317 to make a reservation, check availability, or for more information.

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Question 5

Rental Durations

Accepted Answer

Boat rentals are set for 2, 3, and 4 hour durations with the option to extend for an additional fare if no reservations follow. Please call us at (980)- 231-4317 for any additional requested time lengths.
Jet Ski rentals are through YGE Watersports and can be booked by the hour or by the day.
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Question 6

Payment/Deposit:

Accepted Answer

If your booking is under $300, we require you to make your payment in full. If your rental is more than $300 and greater than 7 days before your rental time a 50% deposit is required. The remaining balance will be charged the day of the reservation.

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Question 7

Fuel

Accepted Answer

A 10% service fee of the total rental amount goes towards fuel.

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Question 8

Water Sports

Accepted Answer

Add water sports on all of our boats for $50. Price includes tube, ropes and life jackets. Sorry, we still charge $75 if you bring your own equipment

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Question 9

Boat Location:

Accepted Answer

We operate on Lake Wylie. Our pickup location may vary. One of our captains or represenatives will reach out to you prior to the reservation to confirm departure location.

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Question 10

Boat Equipment

Accepted Answer

Each Tritoon rental is equipped with all emergency equipment and life jackets of all sizes.

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Question 11

Arrival:

Accepted Answer

It’s important that you arrive 20-30 minutes prior to your designated rental start time and go over important safety instructions prior to your departure.  We have multiple rentals launching on any given day so our launch times are strictly followed & will not be adjusted due to late arrivals.

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Question 12

Rental Return/Jet Skis

Accepted Answer

Upon your return, please plan on approximately 5 minutes for the Return/Check-In Process of your rental boat. Boat and jet ski equipment will be checked and safety items will be verified after and before each rental to ensure our vessels are being returned in the condition they were rented out.

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Question 13

Boating Regulations:

Accepted Answer

We highly recommend you consult and read all the North Carolina boat laws. We are not responsible to any ticket or citation given due to negligence of the renter or a member of that party 
https://www.boat-ed.com/northcarolina/studyGuide/10102802/(https://www.boat-ed.com/northcarolina/studyGuide/10102802/)
Anyone 18 and older may rent from us. However, anyone born after June 30, 1996 needs to have a boater’s safety certificate to operate our boats.
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FAQs

Frequently Asked Questions & Important Information

Frequently Asked Questions
& Important Information